We stand behind the quality of our products. Every Hex Lighting kit is covered by a 3 year warranty against manufacturing defects, so you can buy with complete confidence. Below you'll find exactly what's covered, what isn't, and how to make a claim.
Our 3 Year Warranty
All Hex Lighting kits are covered by a 3 year warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal domestic and commercial use.
If your lighting develops a fault covered by this warranty, we will repair it, replace the affected parts, or replace the product entirely - free of charge.
What's Covered
- Manufacturing defects in the LED bars and components.
- Premature LED failure under normal use.
- Faults in the included power supply and connectors.
- Workmanship defects present from the point of delivery.
What's Not Covered
The warranty does not cover:
- Damage caused by incorrect installation or failure to follow the installation guide.
- Accidental damage, misuse, or unauthorised modification.
- Normal wear and tear, or cosmetic marks that don't affect function.
- Damage from power surges, water ingress, or use outside the product's specifications.
- Products purchased from unauthorised third-party resellers.
How to Make a Claim
Making a warranty claim is simple:
- Email us at info@hexlighting.co.uk with your order number and a description of the fault.
- Include a photo or short video showing the issue where possible.
- Our team will review your claim and respond, usually within one business day.
- If approved, we'll arrange a repair, replacement parts, or a replacement product at no cost to you.
Please keep your proof of purchase, as we may need it to verify your warranty.
Warranty Period
The 3 year warranty period begins on the date your order is delivered. Any repaired or replaced items are covered for the remainder of your original warranty period.