TERMS OF SERVICE

The terms and conditions governing the use of our website and purchases.

These Terms of Service ("Terms") govern your use of hexlighting.co.uk and any purchases you make from us. This website is operated by hexlighting.co.uk, trading as HexLighting ("we", "us", "our"). By accessing our site or placing an order, you agree to these Terms.

Overview

By using this website, you confirm that you are at least 18 years old, or that you are accessing the site under the supervision of a parent or guardian. We reserve the right to update or change these Terms at any time; the version published on this page at the time of your order applies to that order.

Products & Pricing

We aim to display our products, descriptions, and prices as accurately as possible. However:

  • Product images are for illustration; actual products may vary slightly.
  • All prices are shown in GBP.
  • We reserve the right to correct any errors in pricing or product information, and to change prices at any time before you place an order.

Orders & Payment

When you place an order, you will receive an email confirming we have received it. This confirmation does not guarantee acceptance; a contract is formed only when we dispatch your order. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.

Payment is taken at the time of ordering through our secure payment providers.

Delivery

We offer free UK delivery on all orders. Delivery timeframes are estimates and not guaranteed. Full details are available on our Delivery & Returns page. Risk in the goods passes to you on delivery.

Returns & Refunds

We accept returns of unopened items within 14 days of delivery, in their original condition. Faulty or damaged items are covered by our 3 year warranty. Full details, including how to start a return, are on our Delivery & Returns page. This does not affect your statutory rights under UK consumer law.

Warranty

Our lighting kits come with a 3 year warranty against manufacturing defects under normal use. The warranty does not cover damage caused by misuse, incorrect installation, accidental damage, or normal wear and tear.

Intellectual Property

All content on this website - including text, images, logos, and designs - is owned by or licensed to us and is protected by copyright and trademark law. You may not reproduce, distribute, or use our content without our written permission.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our website or products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Acceptable Use

You agree not to use our website for any unlawful purpose, to attempt to gain unauthorised access to our systems, or to interfere with the site's operation. We reserve the right to restrict or terminate access for any user who breaches these Terms.

These Terms are governed by the laws of England and Wales. If you have any questions, contact us at info@hexlighting.co.uk.