DELIVERY & RETURNS

We offer free UK delivery on all orders. Orders are dispatched on a fast, tracked service, and you'll receive tracking details by email as soon as your order ships.

Orders placed before 2pm on a working day are typically dispatched the same day. We use Royal Mail Tracked 24 - This normally arrives within a day or two. Please see your tracking information for further details.

Once your order is on its way, we'll send you a tracking link so you can follow its progress. If you haven't received tracking within 3 working days of ordering, please get in touch and we'll chase it up for you.

We accept returns within 14 days of delivery, provided the item is in its original, unused condition with all packaging intact.

To be eligible for a return:

• The item must be unused.
• All original packaging, seals and accessories must be included.
• The return must be requested within 14 days of receiving your order.

To start a return, email us at info@hexlighting.co.uk with your order number and we'll guide you through the process alongside a returns label.

Once we've received and inspected your returned item, we'll email you to confirm. Approved refunds are processed back to your original payment method, typically within 5–10 working days depending on your bank or card provider.

All our kits come with a 3 year warranty. If your item arrives damaged, or develops a fault, please contact us straight away with your order number and a photo or video of the issue. We'll arrange a replacement quickly as possible.