PRIVACY POLICY

When you use our website or place an order, we may collect the following types of personal information:

• Contact details - your name, email address, phone number, billing and shipping addresses.
• Order information - details of the products you purchase and your order history.
• Payment information - processed securely by our payment providers; we do not store your full card details.
• Technical data - your IP address, browser type, device information, and how you use our site, collected via cookies and similar technologies.
• Communications - any messages you send us via our contact form, email, or social media.

We use your personal information to:

• Process and fulfil your orders, including delivery and returns.
• Communicate with you about your order and respond to your enquiries.
• Send you marketing emails, where you have consented (you can unsubscribe at any time).
• Improve our website, products, and customer service.
• Prevent fraud and comply with our legal obligations.

Our lawful bases for processing include the performance of a contract, your consent, our legitimate interests, and compliance with legal obligations.

We do not sell your personal information. We share it only with trusted third parties who help us run our business, including:

• Payment processors (e.g. Shopify Payments, PayPal) to handle transactions securely.
• Shipping and fulfilment partners to deliver your orders.
• Marketing and analytics providers (e.g. Google, Meta) to understand and improve our service.

Where you reach us through Google Shopping, certain order and transaction information may be shared with Google and, where required, with carriers or card networks to complete your purchase. These providers process your data under their own privacy policies.

We use cookies and similar technologies to make our site work, remember your preferences, analyse traffic, and support marketing. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to satisfy any legal, accounting, or reporting requirements.

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information in certain circumstances.
• Object to or restrict how we process your information.
• Withdraw consent for marketing at any time.

To exercise any of these rights, contact us at info@hexlighting.co.uk

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption to keep your data secure during transmission.